Shipping & Delivery

We ship WORLDWIDE,no matter where you live,we will deliver for you.Please check below for shipping estimate time for different countries.

We store inventory in different warehouses all over the world.Products will be shipped out from the nearest warehouse to you,if some products have to be shipped from a further warehouse due to unavailability,longer shipping time will be needed.

After we receive your order, processing usually takes 1-2 business days and shipping there after takes 3-6 business days for Domestic orders and 8 - 14 days for international orders for most countries. 2-3 business days Express Shipping available on eligible items for US orders.Please see below for shipping times: 

 

For USA Customers: 

Shipping Method 

Shipping Time 

Standard (domestic– from US Warehouse) 

3-6 business days 

Express (domestic– from US Warehouse) 

2-3 business days

 

 

For Australia, Canada, New Zealand, UK, Ireland and Europe Customers: 

Shipping Method 

Shipping Time 

Standard International  

(Canada Post/NZ Post/ Aus. Post/ An. Post) 

8 - 14  business days

(Does not include Customs Hold

time)

 

For Other Countries: 

Shipping Method 

Shipping Time 

Standard International  

 

14 - 21  business days

If Customs Hold:

15-30  business days

 

 

Processing: 

  • In stock items will ship within 1-2 business days 
  • Delays may occur based on orders being placed on holidays or weekends.Orders after 4pm EST Friday will be processing on Monday and no shipments on weekends. 
  • Packages will arrive within the estimated time stated above after it has been processed.  

 

 

Tracking: 

  • We update tracking information within 1-3 business days after the product is shipped and you will receive a tracking number by email.If you do not receive this email confirmation, please double check any spam folders.
  • Once you have the tracking number you can check the whereabout of your package at USPS: www.usps.com. FEDEX: www.usps.com. DHL: www.usps.com or other carriers.(Tracking links provided with tracking numbers.)

 

 

Lost Package? 

  • If your product hasn’t arrived within the estimated time you can email us at customer@hourglassgal.com.(Emails sent later on Friday and over the weekend will be addressed on Monday).
  • If your product shows that it has been delivered, but you haven’t received your package, please email us at customer@hourglassgal.com.In some rare case the tracking information may not update but you will still receive the order or the information will be delayed by some reason.
  • We can only handle lost or not receive requests submitted up to 30 days of the purchase date. After 30 days, the carrier simply won't be able to conduct a proper investigation to locate the package. And it's the customer's responsibility to bring such issue to our attention as we have shipped the product and provided proper tracking to indicate the product is delivered to the shipping address which is provided by the customer.
  • Hourglassgal.com, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

 

 

International Shipments
  • USPS takes up to 5-7 days to update tracking if the product has been shipped from our international location. 
  • For other countries: The tracking will be updated once the product has ARRIVED IN your country. Please allow at least 10 days to see the updates. 
  • All orders are sent via a DTP basis. Any state sales duty/import fees/customs charges must be paid by the recipient. If you refuse the shipment from us/choose the abandon the shipment, you agree that you will not be refunded. It is up to the recipient to see if their country has compulsory customs charges/fees.NO refunds will be given in any of these instances. 

 

 

More Information: 

  • We do not ship to PO Boxes, Private Bags or Parcel Lockers.
  • Pre-order means the item is currently out of stock due to high demand, your order will be processed and shipped as soon as stock arrives at our warehouse.
  • We DO NOT accept refunds for any reason while products are IN TRANSIT. 
  • Orders are shipped to the delivery address as entered by the customer when order is placed.Customers are responsible for providing their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.