FAQs

Ordering on Hourglass Gal is quick and easy.

1. To add an item to your Shopping cart, simply click on "Add to Cart” from the product page.
2. To view the items in your Shopping cart click on the Shopping Bag icon in the upper right corner of the page.
3. To remove an item from your Shopping cart, click the wastebasket icon located to the right of the product in your bag. Your Shopping cart will automatically recalculate your total.
4. To change the quantity of an item in your Shopping cart, click "edit" located underneath the quantity.
5. Click on “Proceed to Checkout” to complete your purchase.

Contact us here or send us an email at customer@hourglassgal.com.

This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.

We respect your privacy and send all packages discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the post carrier or delivery company.

If you wish to cancel your order, please contact customer service at LIVECHAT  M-F from 9AM to 5:00PM EST. If customer service is not available send an email requesting an order cancellation to customer@hourglassgal.com  Your order will be considered canceled once you receive confirmation from us by email. If your order has already been shipped and you would like to cancel your order, the shipping fees will be deducted from the refund credit amount.