Hourglass Gal offer 14 days easy exchange and return for all purchases of eligible items on our store.Items must be shipped back within 14 days upon receiving in their original condition and packaging.Worn or used items can not be returned.
***All exchange/return requests or defective/faulty claims much be submitted within 14 days upon receiving the order to be eligible.
All returns and exchanges are subject to quality approval and inspection.Unapproved products will be sent back and refund or exchange will be denied.Please take extra care to inspect and test all returned items to ensure they meet these requirements:
Refunds will be issued in the same form of payment within 14 days of receiving your return order.
Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer.We reserve the right to refuse returns that show signs of wear or do not meet the above requirements.
Most of our products can be returned for a refund or exchange, with the following exceptions:
Certain products are excluded from our returns and exchange policy. If this applies it'll be clearly stated on the product detail page before you purchase.
Size/Color exchange of the same style is free on both ways shipping for US domestic orders. There is a $6.99 charge of shipping label for 1 item and 9.99 for 2 items for refund orders.Customers are responsible for all return shipping cost and no return shipping label available for international returns/exchanges.
Refund of more than 2 items please send the package back using your own shipping method and no shipping label will be provided.
Each order is eligible for one exchange within 14 days upon delivery.All shipped exchange items are final sale and customer is responsible for the exchange size chosen as actually products have been fitted.
Please note that shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your product(s) back to the address you received them from. We have multiple warehouses. Wait for our email with the proper US mailing address for returns/exchanges.
There are certain situations where only partial refunds are granted (if applicable).Please ensure you are measuring yourself properly before placing an order.
Due to inspection, warehouse, and processing costs a 15% restocking fee will be applied to all orders that are returned and refunded. Orders that are being exchanged or items being returned/exchanged due to manufacturers defect will not incur this restocking fee. The fee will be applied to the original order and the remaining balance will be refunded.
Please request your return or exchange within 14 days of the date you received your initial purchase to be eligible.
***All exchange/return requests or defective\faulty product claims much be submitted within 14 days upon receiving the order to be eligible.
Send a return or exchange request to customer@hourglassgal.com and we will reply you with further instruction.Or request a return or exchange in this page.(Please do remember to put the # in front of your order number to search orders)
Each return should be accompanied with a Return Form.Please fill out accordingly, to the best of your ability and send the product and return slip to the address we provide via email.
We always make sure everything is 100% premium quality before shipping to you if by any means you received a wrong or defective item,please contact us with photo evidence at customer@hourglassgal.com within 14 days upon receiving the order.We will send you a free return label and send you a new item as soon as possible.
***All defective/faulty claims much be submitted within 14 days upon receiving the order to be eligible.After 14 days policy period,we can no longer process those requests and Hourglass Gal is not responsible for used items.
Refunds will be issued in the same form of payment within 14 days of receiving your return order.